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Start by testing with fictional but realistic caller scenarios to ensure safety and clarity.

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Clearly define the expected AI response for each specific scenario you have created beforehand.

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Listen carefully and record exactly what the AI says during these controlled tests.

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Log any discrepancies, make necessary corrections, and retest until observed matches expected.

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Ensure the system triggers a fallback to a live agent when the AI cannot handle the query.

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Finally, document your formal acceptance of the validated workflow with proper sign-off.